Contact Us
We’re here to help with trade enquiries, wholesale accounts, orders, and partnerships.
If you’re an existing customer or looking to open a wholesale account with IVAHO Wholesale, please get in touch using the details below or the contact form
Customer Support
Online Assistance
Social Media
Connect with us on social media for the latest updates, design inspiration, and to stay in the loop with our community. Find us at @ivahowholesell
We are committed to ensuring your experience with Porto Store is exceptional.
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Frequent Asked Questions
Your go-to resource for answers to common queries about our furniture store. We've compiled a list of frequently asked questions to make your shopping experience as seamless as possible. If you can't find the information you're looking for, feel free to reach out to our customer support team for personalized assistance.
How can I place an order online?
To place an order, you must first register for a wholesale account with IVAHO Wholesale.
Once your account is approved and logged in, trade pricing will be unlocked and you can place orders directly through our website. Orders can be submitted 24/7.
If you require assistance, our team is happy to help
What payment methods do you accept?
We accept the following payment methods:
- Bank transfer (BACS)
- Debit & credit cards
- Approved trade accounts (subject to status and limits)
Trade credit may be available for approved customers following account review.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with delivery details.
For pallet or bulk deliveries, tracking information will be shared directly by our logistics team.
If you need an update, please contact us with your order reference number.
What is your return policy?
Due to the nature of wholesale and bulk trading, all sales are final unless goods are faulty or damaged in transit.
Any issues must be reported within 48 hours of delivery with clear photos and order details.
Returns or credits are assessed on a case-by-case basis in line with UK wholesale trading standards.
Do you offer assembly services?
Yes. IVAHO Wholesale offers trade accounts to eligible UK businesses.
Credit terms are subject to:
- Company verification
- Trading history
- Credit checks
Please contact us to discuss trade account options.